Yesterday (July 14th, 2011), the courier company Couriers Please had a technical meltdown which resulted in the inability to receive bookings - both on the phone and the internet.
All Torque uses Couriers Please for the majority of our daily pick ups for a number of reasons: they pick up and deliver three times per day, the pricing is reasonable and bookings are normally trouble-free.
It is only in times of crisis that one realises how much they rely on something. We had expected seven things to be coming in for customers, as well as two things going out, when we found that the Couriers Please system had failed. In desperation, we had to triage the most important jobs and organise point-to-point couriers to keep things coming in. This was only achieved well into the afternoon, when the Couriers Please website eventually gave word of the problems they were experiencing.
Couriers Please are normally quite reliable, but yesterday's delays proved that relying too much on one supplier can be hazardous. From now on, we will have to keep two courier companies on the hook for our business, cost economies of scale be damned.
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