Review of “Changing How the World Does Business” by Roger Frock

Well, what a story and a half! Talk about taking risks.  Changing How the World Does Business details how an idea, a lot of luck, a lot of in-house and investor money and some stern lobbying can all come together to create a fortune.  Roger Frock was there from the very early days of Federal Express and was on hand for many of the crucial decisions made by the management team, chiefly among them founder Fred Smith.


Smith had sunk his every cent (and some ‘other’ funding) into Federal Express, buying a whole heap of Dassault Falcons and starting up an overnight package-delivery service for across the US.  Doing the math on this one is not hard, as established players were already on the scene and the fixed costs would be massive.  In fact, it would take five years for a profit to be made, right in the thick of expansion.


As Frock details, many of the entrepreneurial business decisions paid dividends, but it could very easily have gone the other way, with Smith doing time.


Changing How the World Does Business takes a little while to get going, but then the business decisions start coming thick and fast and the pace really picks up.  It is recommended reading for anyone in business who is looking to start their own overnight package-delivery service.  In all honesty, strategic thinking is at the forefront off all decisions in this book and strategic planners will be all across the thought processes behind them.  It is still very entertaining.

Hardcover: 239 pages

Publisher: Berrett-Koehler Publishers (2006)
Language: English
ISBN-10: 1576754138
ISBN-13: 978-1576754139

What is the Best Tablet for Business?

No really, I'm asking...

All Torque's [account managers / sales engineers / sales representatives] are traditional salespeople: on the road, in front of customers all day, managing the entire supply process.  As such, catalogues, presentations and information gathering are all done using traditional paper-based media.

Well, the world is turning quickly and information technology follows Moore's Law religiously.  Tablet computers have become the weapon of choice for all businesses on the go, but which is the best one and what apps get the most out of it?

With the iPad holding the high ground and the Playbook and ThinkPad looking to compete at the top end, new offerings like the Kindle Fire are aiming for a different (non-business) market altogether.

We've got a collection of iPhones and Blackberrys to help us on our way at present.  My preference is for the Blackberry with its superior e-mail capability but news about RIM's ongoing viability is always concerning.

Help me out here, people!  Let me know, money no object, what the best tablet for business currently available in Australia is.  Also, let me know when the money is a slight object. 

Two-Tier Wage System?

As you can see on this link, the US is looking to reinvigorate its depressed jobs market by allowing the Big 3 car makers to employ new workers for $14.00 per hour, whilst veteran workers earn twice that amount.  Even at this rate, employers received 100,000 applications. 

Australia has wage issues of its own.  The mining boom (with all of its attached wage rise complications) has drawn some of the best talent to work in rural Australia, whilst sapping the balance of the economy of labour.  Wages in many fields have risen, although manufacturing jobs have been steadily going by the wayside. 

Instead of a rise in unemployment, all we are going to see is a shift in the patterns of employment.  Mining is going to be the major beneficiary, yet wages will not shift at all, even after the influx of new miners.

The question still remains, of how someone earning $560.00 per week can afford to look after a family.  I am not fully aware of the total cost of living in Michigan but I'm sure that making ends meet would be hard at that income level.  Still, beggars can't be choosers.

Out With The Old, In With The New

Well, All Torque Preston's trusty old laptop whirred and fizzed its last noises last week, before keeling over and yelling "Enough!!" Life's Good, claimed the logo on the front of Ol' Faithful, but life turned pretty ugly very quickly as we hurriedly hunted down our last backup dongle. Luckily, it was only from the previous day so there wasn't too much that needed to be recovered.

Crisis management became the catchcry of the day. We organised for a new desktop to be built (something we had in the pipeline anyway, so we just had to bring it forward), whilst a reserve laptop was rushed into temporary service. Photo at left - Greg at work on Ol' Faithful. May he rest in peace.

Our new computer arrived this week and it is FANTASTIC! All of a sudden, our computing power has skyrocketed to today and has made our lives a lot more straightforward. If there was a moral to this story, I would say that keeping up to date with technology may be expensive, but the cost of not doing so is frightening, especially when something goes wrong.

Q. Why Will Customer Service Always Be King?

A. Unhappy customers tell everyone. 

Torque in Gear Drive Design

There is one key issue that many users of power transmission equipment have when detailing their requirements with us; underestimating the torque requirements of a particular drive.

Many is the time a customer will say “it is only going very slowly” without realising that this is how a lot of torque is generated.  Most gear drives utilise a four pole electric motor (1400 RPM) on the input and reductions generate torque as a function of their ratio. 

When converting motor design power for a particular job into the output torque, the following formula is used:  Torque (Nm) = (Motor Power (kW) x 9550) / Speed (RPM of output shaft).  As we can see, the denominator is speed, so the slower the unit is going, the less we divide by and the higher the torque value.  In American terms, Torque (in lb-ft) = (Motor Power (HP) x 5252) / Speed (RPM).

Very large reductions will require a very large gearbox, usually with an electric motor that looks tiny in comparison and out of place. 

Poor Coffee Retailers

Why does every charity, pay TV provider, insurance company (and many, many others) choose to quantify how much their product is by equating it in coffee terms?  How many times have we heard that by giving up a coffee a day, we can do something?

If we give up our daily coffee (which I consider an absolute daily must, not a luxury!) the first time, we can only give it up once.  I can only give it up once to sponsor a child, get funeral insurance or buy a coffee - oh wait, not that last one.

A daily coffee is obviously a luxury that advertisers think we can do without.  Do they dislike the poor coffee farmers the world over, not to mention our dairy farmers?  Come to think of it, the cups are made in Australia, too.